***********, Appalling Service & Staff ***** Cover up

*********** & Appalling Service

I am appalled at the level of service from Nedbank and their inconsistent stories about how they cannot assist me which leaves a lot to be desired, and the laziness of their call centre agents. I went to the branch to request for my bank documents and was referred to the call centre as the branch was offline. This morning I called Nedbank and spoke to Tracy Sithole and a gentleman by the name of Steph**** (who refused to give his surname and call ref number and dropped the call- call was made at 12:21pm today). All I was looking for from Nedbank was to have my documents sent via email and they blantantly refused and I also discovered that they have the wrong email address on system and they refused to correct my email address. I further asked them to do a telephonic verification so that I can give them the correct email, again they blatantly refused. Now this gives rise to various concerns, ie ***** because I have no idea who changed my email address, now I don’t know what to think as it now seems that the agents are somehow trying to avoid questions about who changed my details on my profile. Secondly I doubt that both these agents are competent as they can’t even do basic client telephonic verification as I asked both them to verify me so that we could proceed, for them to help me out. I am so disappointed, as I have been a loyal client of Nedbank for over 20 years and I am shocked at the utter disregard, laziness and incompetence from both these call centre agents, especially Steph**** who refused to give me his surname and call ref number.