Appalling Service received!

If there was an option to rate you 0 I would!

The service I have received in the last week is appalling!

I have emailed your CEO Mike Brown today and I hope to get a response (hope you get the sarcasm as your feedback process is broken)

Money has been missing from my account, I call into the call center frantic with my card number which the agent takes down. She then insists that there is no money missing which I can see on the App, however she says shes using a different system. I blocked my card on the App she says I didnt! After arguing for 10mins she realised her mistake was that she was looking at the wrong account I have no idea why! Her tone was as if shes doing me a favour logging the ***** on my card. She could not even contain her irritation with me when she has poor listening s****s(please listen to that call)

Before you make contact with me please ensure you have listened to all of my calls to your call centre from the 19th of July because the above complaint isnt the only one. I have a query on my credit card as well as money that was transferred to my account which you still cannot tell me where it came from since the 6th of June. I have all my calls recordings please let me know if you need it!!!

There is no feedback given to me I have to constantly follow up! You clearly do not value me as a loyal customer to you and I will be moving my account elsewhere.