APPALLING SERVICE NEDBANK, it's a circus !!!!

<p>On Friday the 3 Feb, I called Nedbank Glenmarais to put a stop-order in place.</p> <p>After being put through to their call centre, I was put on hold & cut off for not less than 7 times, just to speak to a new *********** person every single time. This ended up in a very frustrating situation, since I had to repeat and repeat and repeat every single time what I was trying to achieve, everytime starting from the beginning.</p> <p>With their system so terribly slow, I had to wait long periods of time for the next question and steps to take.... just to be cut off repeatedly. Seriously??? I spent most of my friday on my cellphone trying to put a simple stop-order in place. I understood that a once-off fee of R50 will be deducted from my account.</p> <p>After being fed-up with the terrible slow service, I called my bank again, Nedbank GlenMarais, just to be told I cant put a stop-order through on the phone, I HAVE to go through their call centre, otherwise I have to go cue in the bank itself. What a waist of my time!!</p> <p>Saturday 4 Feb, I've discovered that a R50 fee was deducted TWICE off my account.</p> <p>After several more frustrating calls, I only resolved that my Reference number given wasnt even linked to my situation but to another poor unhappy individual thats got nothing to do with my stop-order!!!</p> <p>Only to be told that they cant reverse the wrongful deduction on a saturday and that the stop-order was STILL NOT IN PLACE!!!!!!!!! Seriously unprofessional for an institution you entrust your hard-earned money to!! Taking money twice for something that wasnt even in place.</p> <p>This is unacceptable! To put it lightly!</p> <p> I am strongly adviced by many of my friends to rather move to another bank. Wonder how many frustrating calls and wrongful reference numbers that will take. It's a circus!</p> <p> </p>