Appalling service, *********** staff,.

My father app**** for my sister's student loan in February with the Nedbank in Midrand and alas to this day the money is yet to be paid out to the institution yet they have already ran 3 debit orders from his bank account for the money they have not released, my father has tiredlessly been following up with Mankomo and her response everytime is ' the paperwork is with my manager and the money will be paid out in 2 days' well your empty promises ends here & we have had enough of the 2 days story. Your incompetence has caused us a great deal of inconvenience and stress as the institution is now threatening to have my sister expelled, Nedbank sort this out ASAP, if this is the level of service offered to your loyal clients then nobody should bank with you.#paythemoney.