Appalling service in business banking

For the last 7 years, my research company has been banking with Nedbank for its business. While we've had some issues with regards to Nedbank's service during this time, it's never been so bad that I wanted to change banks. Until now that is. THREE weeks ago, I app**** for a R40 000 overdraft for the company. I sent all our documentation through to Nedbank for the overdraft. A week later, I received no response. No calls, no mails, nothing. When I inquired, I was told that the credit department could not 'extract' my documents, so they they did not even load them! I was then asked to send some more doccies - which I did. Another week passed - still nothing. After endless phone calls, emails and losing my temper, we were finally granted an overdraft (this is only after I had to speak to the manager). Now that was last week Thursday. It's now Tuesday afternoon - and after signing our papers yesterday to release the money, the funds are still NOT AVAILABLE! Again, no-one calls us back to explain. The business banker, Philani Ngcobo is always so busy with other clients, he hardly has the time to get back to us. Catch a wake-up Nedbank!! Take my word for it folks - rather bank at FNB