Appalling Service from Nedbank Lifestyle Banking

I am an existing Nedbank Credit card holder. On 14 September, I received an SMS from Nedbank telling me that I Qualify for a credit limit increase on the card (even giving an amount for the new credit limit). I immediately called in to accept it and was surprised when they informed me I have to apply for it. I asked why I need to apply if I am already pre-approved and the consultant, Naomi, told me it was going to take a minute or two. I continued.

6 days and 4 long calls later, all initiated and paid for by me, The limit increase has been declined! ***??

reason for the decline? a judgement that I have heard from even before i was offered the card itself. in fact, It was existing before I opened a Nedbank account 5 years ago! My question is, why provoke me and tell me that i qualify for this only for you to decline it?? are you insane? There is no logic or reasonableness in this.

The same Naome Peters reluctantly contacted me (surely coerced) and asked me for the SMS (As if they do not know what SMS they sent to me or that they do not believe me).. a week later... no reply. No feedback ... no nothing!

When I emailed her to ask why I have not been given feedback, she says she is waiting for "verification underwriter to provide more information regarding the decline" So much hot air from Nedbank!!! Do you even know the value of customer service? I have surely been on the receiving end of absolutely S#!+ service for half a month... This if we leave out that due to Nedbank's **** service, I have been servicing and paying for 2 Cheque accounts instead of just 1 for well over a year!