Appalling service from Nedbank Home owners Insurance

This compliant is regarding the terrible, no that is actually to nice of a word, appalling service from Nedbank Insurance for our home damages and repairs. Every month, they are paid their insurance amount without fail and increases it annually but the content and figures provided by them don’t increase yet cost of living and the amounts charged by the vendors do. The. When you as a paying customer have an issue, such as burst pipes, Nedbank appoints their vendors to come and fix it and pays them such large amounts that completely depletes your allowance they give and what is left is clearly not enough to compels the repair work and then they have the audacity to tell you that they will give you the balance as they cannot find the necessary materials to fix or coni the the work done by their vendors (who basically guttered the area they had to repair) and now we have to fix everything with the small balance they are willing to give which won’t even cover the rebuild and tiles for the bathroom or repairs to damaged walls and floor. When you try to get hold of them, it is like calling the mars cause you try and try and just get pushed from pillar to post. No one wants to see reason or actually make sure the client that has been paying insurance premiums for 5 years gets the help they need and their home is put back in order as opposed to expecting us to live in chaos. I cannot be the only person that has received such terrible service from Nedbank insurance and I am pretty sure I won’t be the last unless someone actually does their job there and considers the customer.