Appalling Service from Nedbank

Appalling service from Nedbank I would like to express my frustration with the lack of service received from Nedbank. I have a personal loan with Nedbank, and without prior consultation they started sweeping my account, debiting 3 times my normal instalment in one month. This happened three months in a row, and when I tried to call the PL department, I was sent from pillar to post by the contact centre agents, ending up being advised to visit the branch. I visited the Glen branch, and I must say I have never received any support from this branch, I honestly do not understand why this branch even exists, they have never been able to assist even with the most basic requests. So I was advised to go back to the contact centre to arrange a debit order process. To my shock and dismay, after having committed to a debit order, my account was debited as agreed, but also swept an additional three months’ worth of account payment. On top of that I am being bombarded by emails and legal threats, and my account was transferred to a legal firm. When I contacted the firm, I was advised of the balance on my account which was showing an interest charged per month, worth more than the account monthly instalment, I was furthermore advised to go back to Nedbank to explain this exorbitant interest that was charged For a bank such as Nedbank that persist to brand themselves as an exclusive bank, I expected better. I plan to close my account with this bank, and would advise anyone who wants to open an account with this institution, do not bother! You will be charged all these monies for exclusivity, but you would be paying for nothing!!!

Saddest thing is they don't care, even with all these complaints registered on this platform, they don't respond!