Appalling service from Nedbank

It's a been a tough two weeks dealing with Nedbank's incompetence.

I cannot believe that it's such an immensely difficult process to apply for a credit card limit increase.

I've emailed my salary payslips to my private banker. I've submitted a copy of my bank statement as well. And, now, I've started receiving SMS messages stating that I have not completed my online application. There's 3 x application numbers!

I've called the contact centre and I reached a voicemail - this, from a bank considered a premium bank in SA!

Furthermore, I collected my updated credit card yesterday, only to realise that the card issued to me isn't mine!