Appalling service from Nedbank Centurion Mall

I wrote a review on 17 October, up until now no one has gotten back to me. I've since emailed Anna at the Centurion mall to request they close the account, no response. I called to spoke to Carlo who was one of the managers who I initially logged the complaint with, she was supposed to call me back, nothing. I called for Carlo she had left, that is what the branch manager said, who dropped the call. To whom it may concern please close account ***. I want nothing to do with Nedbank. Please send the account closure letter to my email address on record. Please note I am not going back to the branch. I have already done that 4 times just to open an account and they still could not get it right.