Appalling service during lockdown

Appalling service or should I say, lack there of because I’ve been trying to contact Nedbanks deceased estates department with no luc**** I’ve gone to the branch, sent several emails from Monday, an agent via the contact center even sent an email on my behalf for SOMEONE to call me back or answer my emails. Still NOTHING!! I understand you are operating on limited staff due to the lockdown but this is pathetic!! I can’t get a call back or a response to an email since Monday, today is Friday!!! Absolutely pathetic! Between the call center sending you from pillar to post going through to 8 or more departments or holding to get through for more than 45mins! I don’t know which is worse and STILL not getting through to the desired department!! Clearly no one gives a care since the company has not responded to any of these other complaints on this page. I have URGENT arrangements that need to be made but cannot due to the lack of correspondence.