Appalling Service

I went to a nedbank branch to recall a payment I made the same day (morning) only to find no one could give me forms to fill in to start the process. A call center consultant was called who then emailed the document to me, i forwarded the document to the person i was dealing with in the branch. To my surprise, the branch staff could not access the bank's own document, all this after wasting about 2 hours in the branch. With all this wasted time am going to be charged about R500 with no cer*****y of whether the money will be recovered/ recalled.

Another issue is the bank cannot activate my card to enable me to transact, again their systems have issues.