Appalling Service. - case nr: ***3

Dear Nedbank. with todays' technology and client centricity that you preach i am very disappointed. I used you app on the 17th of SEPT to buy electricity. DID NOT GET THE ELECTRICY BUT THE FUNDS went off. Resorted to use my fnb app and it worked.

I waited and only called your call center on the 18th and was told it may take 2 to 3 working days to be resolved. TO DATE WEEKS LATER NO FEEDBACK AND NO RESOLUTIONS.

I call again today i cannot get an answer will now have to wait for the person that was last working on case to decide to check and call me.

You and your IT have access to my app and acc. How hards is it to see that the money went off but i NEVER received the token. I mean surelly there has to be a quicker way to resolve this.