Appalling service by Nedbank Bedfordview Branch

I accompanied an elderly friend (93 years old) of mine to Nedback Bedford Centre branch on the 22nd of March 2025. R50000 was ****** from her savings account and she wanted me to control her account going forward.

We signed a Power of Attorney that was e-mailed to Nedbank's legal department. I went back on the 5th of April, driving all the way from Pretoria to find out if the PoA was approved. Nobody at the branch could assist me as the gentleman who originally assisted us was not in on the day.

I asked for a phone number that I could dial to find out about the PoA without having to drive all the way again. I was given the call centre number by Tefo Molotsi, but when I phoned the number they told me that that they are unable to assist. They then tried to transfer me to the branch manager Mr Tshepo Mkhondo, but no-one answered and the call was simply cut off. This is becoming and untenable situation, where I have to waste my time and travel at substantial cost, because of Nedbank's inefficiency. My last visit was in fact my 4th visit trying to resolve the PoA issue.