Appalling Service by Gugulethu Mvuyana

I called into Nedbank Recovery Call Centre and spoke to Gugulethu Mvuyana. I have never been so insolently treated in my life. I have a Credit Card Account that was handed over to Jay Mothobi. Last week I asked the consultant at Jay Mothobi to check the option for settlement of this account. She sent an email on Thursday, October 24. To date there is no response. I asked him how could we follow up. He suggested that I call the Legal Call Centre which I duly. Little did I know that I would be met by someone who will stonewall me and such a belligerent attitude!!! The least I think I should expect from such an institution is for them to have a protocol of how such an inquiry is handled. She could have gone to find out and call me back later. I just found her unwilling to assist in anyway. After being on the phone for 30 minutes, this is not the service we should be getting from the 4th best employer in South Africa and one of the big 4 Banks. It ws such appalling service. You ask yourseld how could such a person who clearly lacks etiquette to be Customer facing person is in fact unleashed on unsuspecting customers.