1 reviews | Active since Mar 2009
Appalling Service again!!!
<p>I have been having ongoing issues (1 year!!) with my Cheque account whereby I was paying fees that should have been free for a Platinum cheque account. I did eventually receive the money back (well I hope all of it) and then in May I was debited for fees that should not have been debited again. I spoke to Simphiwe the Team Leader at Southdale branch on 3 June and she said that they would make a refund. I phoned again on 14 June as no refund had been made and she said she would look into it. A lady (never got her name) phoned me back the afternoon of 14 June 2016 to say that she was doing the refund and to confirm that it was for R83.00. She said it would reflect in my account by the latest, the following day, 15 June 2016. </p> <p>Called on 20 June and Simphiwe not in. It is now 21 June 2016 and still no refund and left message for Simphiwe!!! Appalling service to say the least !!! I sent an e-mail to Nedbank's own Hellopeter email address on 20 June no response. I sent the e-mail to the Branch Manager at Nedbank Southdale on 20 June - no response!!!!</p> <p> </p> <p>Please will someone just sort this out urgently!!! Gosh whatever happened to Cusomter Service????</p> <p> </p>
Dear Beverly,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Beverly,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Beverly,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Beverly,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thanks to Pamela Pillary for awesome prompt service to my complaint, she had my complaint sorted out within less than 24 hours - that is what I call customer service, she is amazing and has such a professional and understanding manner dealing with clients - she is indeed an asset to your establishment and should be treated with the utmost respect. Thank you Pamela!!
Thanks to Pamela Pillary for awesome prompt service to my complaint, she had my complaint sorted out within less than 24 hours - that is what I call customer service, she is amazing and has such a professional and understanding manner dealing with clients - she is indeed an asset to your establishment and should be treated with the utmost respect. Thank you Pamela!!