Appalling Service

Nedbank served my spouse the most appalling service ever! yesterday my partner was told by a call center agent that she was approved for a personal loan after she send him all the required documentation in which he responded with a contract that stipulated that she was approved for the loan for x amount and that her monthly payments would be x amount, all my partner had to do was to sign the contract, send it back to agent so the deal can be processed and paid out. Nedbank can even listen to the telephonic recording

My partner had to call back the agent after sending him emails in which he never responded to. she tried calling the agent but she was told over and over he was on another call and that he would call her back. I had to step in , the agent then send her email after i called numerous times to get sense of whats happening and only then he responded by saying i have to send my bank statement that proves that im the bond payer which clearly meant we needed to appeal this should have been shared with my partner with clarity and not give false info.

we have a joint bond account that i am in charge of the bond repayment fully and i said to the agent he can have fully authority to my account since i bank with nedbank. Up till now we have no idea where we standing or if we can be helped or if theres way forward. Instead we are being sent from pillar to post and we have to run after the agent (Philani Gasa ) to give us clear feedback or assist.

very disappointed by the service and lack of assistance from the agent Philani Gasa and her team leader who also promised to call back asap to give us clarity Zanele Nyoka.