1 reviews | Active since Dec 2015
Appalling Service
Today i went into the Nedbank branch in Wynberg, Cape Town with a friend to open a club savings account. It was empty by the consultants and a gentle man called to assist us. We sat down and after explaining our situation we were told to wait for the next consultant. We patiently sat down and waited. The consultant that we were waiting for, after helping his customer stood up and went to the back room. He then came out wearing his biker clothes and left us there sitting with no explanation. After 5 min the consultant that initially assisted us at first informed us to come back after 2pm as the gentle man is going to pray. We got to the branch at 11:30. Is there only one consultant in that bank that opens club accounts? I have never been so belittled and made to feel small. As if our money was not good enough for Nedbank. I might not be rich but i value myself and other people. Had we been told to leave before we were made to wait and be ignored just maybe this could of been avoided. It has made me wonder about my other Nedbank account.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
