Appalling Nedbank Service

<p>My name is Faith Mpolokeng Khobotle, may you please kindly assist with regards the following escalation.I had reported a case of card ***** with NEDBANK whom happens to be my bank when I was ****med at an ATM on the 24thof June 2016 and lost all earnings whiles calling the call centre and them “ not being able to pull my profile” whiles as the ATM still calling them and receiving sms’s of purchases from my account , after 30 minutes they could amazingly get my profile only when my fiance called in at 20H10 to block the account and spoke to a gentle man by the name of Ashley (call reference ********** 8).</p> <p> </p> <p>The following day i went to the Nedbank bank at Jabulani mall on the 25th of June 2016 where the incident had transpired and i was advised of the process to fill in a report and an investigation that will take four to eight weeks by the lady named Palesa Mogale .Until I was advised at the door by another worker there who I did not record the name to call ***** department and I called was told to expect an email Monday the 27/06/2016 morning to fill and send back as per attachment on this email and send on the very next day the 28th of June 2016 since then I’ve been the only one to get back to Nedbank for feedback every time I call or email that’s if I am lucky they ask more information like call logs and my cell number..</p> <p> </p> <p>Thus far it’s been more than 10 weeks in total looking to hear from Nedbank still no response regardless of my attempts of getting hold of Sheena Augustus (Nedbank Card *****) whom i believe is responsible for my case and almost every time i contact its either she asks for further information or tells me the matter is still pending. If the is a turnaround time for a case to be investigated why doesn't Nedbank honor it or at least notify the client instead of leaving me in the dark. As painful as this experience has been for me i honestly feel need bank has done nothing but more to add to my frustrations. I have been visiting the Jabulani branch several times just to be brushed off and told to “ take it as high as I want” . My plea to you is please kindly assist with any form of response on the matter as I am still in the dark. <br />Case No: 2016F3819 </p>