Appalling lack of service #Nedbank

After spending forty minutes on the phone to Nedbank to try and resolve an internet transferring issue on a small business account.... the phone is put down on me... this is such a common practice whenever i phone Nedbank I fail to see how they have any customers left.. (0 ********** 11) i then phone back another ten minutes and was informed that the lady will phone me back and off course she does not... who is going pay for all my airtime me I EXPECT.. i then phone Nedbank Boulders to be told all the managers are in a meeting and they can't help me also.... why does Nedbank internet banking use such terms as (rejection due to narrative... or invalid narrative.. this does not tell or inform the client anything as to what the issues is.. I thought I would try the new Nedbank money app ... guess what that doesn't work also.. I HAVE TO SAY THAT IN ALL MY ALDULT LIFE have rarely come across such terrible service.. I think home affairs goes a better service.. so after 50 minutes of MY airtime nothing has ben resolved you cant complain also..