Appalling incompetence

So I made a personal loan on Thursday, apparently I had to go back to the branch for and ammendment on Friday, which I jad no problem whatsoever I went to see another consultant in a different branch from where I app**** they called each I signed the ammended documents through, on Saturday I call to make ca follow up, apparently my proof of residence does not match the qoute or contact letter, I start getting all worked up, because first of all they are saying in my the contract it is showing Rockville, hammanskraal but my statement only shows as Rockville, why would that be a problem cause this just case of suburb(rockville) in the town( hammanskraal) ?? No they don't give a fuss about it because I signed the contract its my mistake I should have asked for alteration because its their processes that it should match, so the two consultant could not make pick up that "processes" are not being met, I should be the one to pick it up? Swell ... I spoke to more than 5 call centre consultant on Saturday and spoke to the manager (pilkish) for more than 30minutes, at some point I used vulgar words because she was tell me one thing over and over again, "unfortunately we can't help because our processes blah blah blah" reffering me to a branch consultant( third time) once again, no accountability whatsoever, I asked her a couple of time why can't they directly speak to their own consultant to correct the flippin mess, no you have to drive there, and sign, so despite my stubbornness I drive there and was helped by another consultant, what m I signing for, they scratched hammanskraal with a pen and I have to sign to acknowledge that , sweet "processes" are followed I guess, only to call just 30minutes ago to speak to reesha, to hear that no amendments were received and I have to go back to the consultant, "why can't they call the consultant to do follow ups with them"because "they are an inbound call centre so I have to go to the branch for the fourth time because three of their consultant could not sort any of this out" bull**** I told the girl, ans to think I have to call first to check the progress not a singletime was I called , requested a callback from pilkish, she probably won't call or she is going to tell me the same *** dung her consultant told me...I am just writing this in a hope the is someone who will give just enough care for me to get the R90000 I app**** for( which gonna pay R179000 back fyi), if I don't get it by 8:10 tomorrow morning I stand to lose R5000, first time I have used nedbank, I got such a spectacular experience. My numbers ********** 788 Or ********** 934