Appalling disregard for customer service

Not only does nedbank not have any regatd for their customers but they customer service and willingness to helpbis non existent. Nedbank has advised me that i need to provide FICA documents bearly a monyh after i submitted the same documents tobget my account out of dormancy. I am working 6 days a week and by the time i get off work all of the branches are closed thus how am i supposed to got into the branch and wait in a que that barely moves due consultants having a lacks attitude. When i spoke to the team leader in the Boom Street branch of nedbank in Pietermaritzburg on monday the 4th of September 2017 at 12:45, she was unable to understand my situation as not only a client but and individual with family needs. For a simple iasue of my middle name not reflecting on my account statement i now need to try and get time off work to go wait in another que at my ward officer to get a letter stating my full name. I find it hard to believe that tbis now the policy when just 2 months ago this was not the case. Neither was i advices that my card would be blocked. The only thing nedbank's sms said was that i would avoid restrictions. This is blatant lies told to customers who choose nedbank as thwir service provider. I will b promptly moving banks and making sure every person i know is made aware ofbtue pathetic service i recieved. I work in a public environment where i am in constant contact with the community. Greatly disappointed in nedbank.