APPALLING CUSTOMER SERVICE

Nedbank has absolutely awful customer care. I have done my FICA three times in the space of one month and my current account and credit card keep getting blocked. I have made numerous calls to customer service, complaints department and several visits to the branch. No one is explaining WHY or assisting me in any helpful way. I am a pensioner - this is my only income. I have incurred a fair amount of expense trying to sort this out. It is a shameful way to treat a client of decades. I will be moving my account soon.