Appalling Customer Service by Personal Loans Department.

This department is extremely appalling, if it were an isolated case I would understand, but it seems it is a trend with them, I have had a double debit on my personal loan, due to missing a payment, and when addressing it to them "Mpho & Tintshwalo" act as though it is their money that I owe, they take a matter that should be personal to me and make it personal for themselves.

No process was followed to find resolution, but rather a personal attack on my credibility, these 2 consultants clearly are not product competent because they do not know the basics in personal loan terms of conditions.

The one star, is probably for Paula Hall from the complaints department, she listened and mirrored my complaints, and understood the loan product way better than those who should, understood customer service and tried to resolve my issue by further advising to follow up on the actual process of lodging a refund which is not even in her jurisdiction.