Appalling Customer Service by Nedbank Sales department!!!!!!

I'm left beyond flabbagasted by your sales consultant Nkhensani (I don't have her last name) who was assisting me with a credit card application this afternoon.

Call started off well and after answering all her questions she advised she was experiencing IT issues therefore she would call me back 5min later once the issue is resolved.

To my disappointment and utter astonishment callback has not been received an hour later. I then reached out to the Nedbank contact centre via Chat and the consultant (Thato Mokone) informs me that s/he is unable to confirm the outcome of the application as it was still with sales and Nkhensani had logged off. Clearly the IT issues was her leaving work and not caring about the customer she promised a callback to!

So I wasted my time waiting for a call that was clearly not coming? What happened to managing the customers expectations by being transparent... 'It's the end of business Ma'am can we call you back tomorrow?' I would have understood.

If this is how your agents are trained then I clearly do not want to be serviced by them and will take my business ( including my existing accounts) elsewhere.