Appalling customer experience

My vehicle is insured with Nedbank Insurance. I’ve made my first claim since joining end of May and it’s been a total nightmare. This is from agents not communicating via any medium to escalation that are not attended to by Snr Mangers. I need help with the CEO’s email address Jason Quinn, to bring attention to him the pathetic service offered by hir organization. Failing I will reach out to him via Linkedln.