Appalling client serivce from Olivia Mike Clientfeedback team and Nakiata Jugdawooh and Chezane Moonsamy bankers

1 star is to much for this institution! I've banked with Nedbank for over 30 years, NEVER have I experienced such a lack of client service to assist with an issue, until now. It begs the question what am I paying fees for? "Client service" from the clientfeedback team (Olivia Mike) and personal bankers (Chezane Moonsamy and Nakita Jugdawooh) doesn't exist. The clientfeedback team request that you give them 21 days to resolve an issue (reference number *** was lodged on the 18th September), well its been over a month and to date no feedback or resolution. I've sent numerous emails, which they blatantly ignore, and I've even threatened to take it to the ombudsman, still no response. I've sent another email today including more senior members of staff, I await a response but I'm not holding my breath. Instead I'm preparing everything to send to the Ombudsman.