Appalling bond service from Nedbank

I am writing this review to warn people who intend on taking out a bond with Nedbank to do renovations that they will make your life extremely difficult. We recently decided to switch our bond from Standard bank to Nedbank as we needed to renovate our home and figured that a switch would be perfect to give us access to a better interest rate while also providing the additional funds we need to complete our renovation. We app**** in March and were pre approved in less than 15 minutes. We received the quote, accepted it and an evaluator came out, took some pictures and the process started. We got a call from the attorneys to go through the process of registration and we elected to wait out the 90 day period in order to not incur cancellations fees from Standard bank. Fast forward 3 months and we went to sign at the attorneys office on the 21st of May and the plan was to register on the 8th of June. On the 23rd of May I received a call from the attorney asking me how far we are with the renovation. This took me by surprise as we weren't ever asked this before. I told her we are not done as we are waiting for the funds to come through in order to complete it. I checked the terms and conditions on my quote and all it said was that repairs and maintenance was to be completed but nothing about the fact that we need to complete a full renovation which is also ironic considering the fact that we app**** for this in order to complete our renovation. I have now been visited by another evaluator who showed up at my home telling me the bank informed him that it was an incomplete building and its literally a fully built home that we are living in and only renovating. This caught him off guard as well as Nedbank told him it was a "building site". Its now more than a week later and not a single person from Nedbank has made any sort of contact with me to give feedback as to where we are in the process. I have had to contact the attorneys who have informed me that they also waiting for Nedbank to get back to them. Its been 94 days since we were approved for the bond and all we are receiving are issues from Nedbank but zero pay out.