Appalling behaviour dealing with my FICA

I went into Nedbank Mount Edgecombe to submit FICA documents and spoke to the above mentioned agent. I submitted my information and was informed that it would be processed within 7 working days. After 7 days I went back to query and I spoke to the banker who informed me that it was still pending. The reason was that the Agent did not submit my documents. This is extremely unacceptable and the reason she had behaved in this manner is because I had previously been an employee of said branch, and felt that because she knew me personally, she could take time with my process. I am now left without any money as I am not able to withdraw cash from my account nor am I able to pay any of my debit orders as my account is locked.<br> This is now the third week and it has still not been rectified.<br> <br> It is sad to say that I am now considering changing banks because of this pathetic service.<br> <br>