appalling behavior from the consultant

formally complain about the service I received during my call to your support center on February 25, 2026 6:25pm The agent I spoke with before i went through to siyabonga was dismissive refused to do security checks and asked that i go to a branch cause my voice authentication was a fail, but for some reason siyabonga was able to do other checks to verify me.at last when i asked him why not verify with email, cell or residential or even app verification he just put the phone on mute for 20min till i dropped. Exceptionally appalling im disgusted.