APPALLED

Good day

I hope you are well

I write this email in complete displeasure and disgust towards the service I have received from Nedbank.

Kindly allow me to explain.

On the 3rd December 2019 I called into the client care department asking for a statement to be sent to me as I would like to switch my salary back to Nedbank, I had left employment right after opening an account with you due to illness hence my account was behind. I asked the consultant if my account was open and good for me to use, I was told all is well.

On the 12th December 2019 I went into the branch (The Glen) to go get another statement as my employer needed one, I did this at the ATM however in the process of attaining my statement my card got swallowed by the machine due to load shedding.

I was advised that there is nothing they can do for me and that I had to return the following day.

On the 13th December 2019, I went into the branch again to collect my card. I received my card but before leaving the branch (the glen) I noticed that my money app is malfunctioning, I went back and spoke to the consultant at the door who connected me to their personal wifi and asked me to use my card details and pin to log onto my app, before I left the branch the consultant saw that my app was still giving me an error but allowed me to leave the premises anyway.

When I got home on that day (having being inconvenienced because I cant access my funds) I called into the call centre TWICE, first consultant advised me to log onto Nedbank ID, use my details and if they work the app should be fine.

I tried that to no luck. Second consultant (App specialist) told me to go back to the branch because my account wasn’t linked to the app etc etc.

On the 14th December 2019 I went into the branch, having waiting for an hour I was advised that my account was handed to the attorney’s and that I have to call in AGAIN to have this rectified.

I would not call in AGAIN as I was told my account is in order on the 3rd December 2019

After throwing a mini fit, the consultant called the relevant department himself and had the matter partially resolved, this I say because my app was still not working and he told me it was a connection issue, however everything else is rectified on his side.

Today is the 17th December 2019 and my app is still giving me an issue. I swiped my card and it declined meaning I cant access my funds again.

I decide to log onto the online banking service to transfer my money to my trusted Capitec account but the online system tells me that I need to link my cellphone number to make a payment.

Again, I call in for assistance and I’m told to go into the branch for the 4th time to have this resolved, after being told on Saturday that there are no issues, everything is linked.

I AM APAULED AT THE SERVICE I HAVE RECEIVED (or rather not received)

I am currently highly pregnant and according to your heartless customer service, I need to go into the branch again.

Why wasn’t I assisted the 1st, 2nd or 3rd time I went in?? why do your consultants keep on saying that my account is fine. Is it lack of training or lack of care for the client? I can only imagine what our mothers and fathers are experiencing in their old age and technical declination when I a technically inclined person am struggling so much with such a simple query.

I don’t have any references for the calls I’ve made however every reputable company who claims that calls are recorded for quality and security should be able to get the calls by using my cell number, you should have the best technology.

Also I AM NOT GOING INTO THE BRANCH AGAIN. I NEED SOMEONE TO CALL THE BRANCH AND HAVE MY SMS ACTIVATED SO THAT I CAN USE MY INTERNET BANKING, I NEED SOMEONE TO CALL ME AND FIX MY NEDBANK APP

I don’t need any apologies or explanations just assistance. ------------------------------------------------------------------------------- This was my original email that Maggie Naicker pretended to assist me with from the 17 December 2019 to Today, NOTHING!!! -------------------------------------------------------------------------------- ALL I WANT IS MY ACCOUNT CLOSED PLEASE