Appaling Service

My daughter's mastercard & garage card were due to expire at end of July. After hearing nothing re new cards I wrote to my personal banker on 13 July. After 4 emails and 3 ineffectual replies I still had no response at all about the cards. On 26 July I wrote to Ask Once. To date I have never received a response. Maybe there is another email, \Ask Twice??"I phoned Fourways to ask if the card was there - they told me they could not look and if I hadn't received an SMS they weren't there. Eventually got hold of Card Division who informed me 1 was in Fourways"