App locked since day one & 3 weeks with no resolution — Case CCM ***8

I am forced to take this matter public as I am getting absolutely nowhere with Nedbank's standard channels. A formal complaint was logged under reference number CCM *** because I created my online banking profile and the phone app, but I have been completely unable to log in since day one. To try and fix this, I physically went into a branch and also called the agent handling the matter. The agent gave me a specific 72-hour turnaround time to get this technical issue sorted out, but it has now been 3 weeks and I am still completely locked out of my digital banking with absolutely no resolution or feedback. I cannot access my banking and I am tired of waiting around while my case sits at a standstill. I need a senior manager from the Client Services team to look into this case number immediately, fix the login block on my profile, and contact me today with a concrete update.