Apo Payment not reflecting 4week's later

On the 9th of January my savings account shows you took a Apo payment for my credit card of R440. 4 Weeks later and the payment still does not reflect on my credit card.<br> <br> I called the debit department and lodged a complaint around the 12th January if I remember correctly. The lady looked into the problem and noticed the payment didn't reflect after 24 hours (now 4weeks) She said she will investigate and call me back. She didn't call me until the next week. She informed me that Nedbank is aware of the issue and that I'm not the only client with that problem. Case number was given which should be on my file. <br> <br> It's been around 2more weeks with no additional contact or the amount reflecting in either my cc or back I to my savings account. That R440 is in limbo, please find and repay with interest. <br> <br> Thanks