TN
Tsepo N

1 reviews | Active since Jun 2017

03 Jun 2017, 09:05

APO Manual Pay

<p style="color: #555555;">Dear Nedbank</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I understand that you my want money that is outstanding on one's credit card but to deduct thousands of rand from my cheque account without authorisation or my permission or warning is a blatant invasion of the money I work hard for and very sneaky.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I must say I am furious and disgusted in the lengths you take. Can you imagine, it's the first week of the month, you deduct money from account and leave me with just under R200.00 to my name in my account.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Basically one must 1) safeguard their money from their own bank and 2) make sure everyone knows about nedbank tactics. Surely if you are able to deduct such a large portion of my money without my permission, you would have seen the balance you left in my account? Yet this did not matter. I have planned expenses to worry about, paying for petrol to get to work, to stock up with food and you expect to do all of that with less than R200.00?</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Nedbank, I will be cancelling all my accounts with you, savings, cheque and credit card. You disgust me man.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Regards</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Tsepo </p>

0
Replies (5)
Nedbank
Nedbank's reply03 Jun 2017, 09:27
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

TN
Tsepo N's update08 Jun 2017, 14:00
Reviewer Update

A special thanks to Nicolas Govender of Nedbank's client service support. You were able to assist in disposing of my concerns in just one phone call. I applaude you for your professionalism and knowledge of Nedbank's protocols, by guiding me to the right people and channel.

Keep up the good work!

Regards

Tsepo

TN
Tsepo N's update08 Jun 2017, 14:02
Reviewer Update

A special thanks to Nicolas Govender of Nedbank's client service support. You were able to assist in disposing of my concerns in just one phone call. I applaude you for your professionalism and knowledge of Nedbank's protocols, by guiding me to the right people and channel.

Keep up the good work!

Regards

Tsepo

TN
Tsepo N's update08 Jun 2017, 14:03
Reviewer Update

A special thanks to Nicolas Govender of Nedbank's client service support. You were able to assist in disposing of my concerns in just one phone call. I applaude you for your professionalism and knowledge of Nedbank's protocols, by guiding me to the right people and channel.

Keep up the good work!

Regards

Tsepo

Nedbank
Nedbank's reply08 Jun 2017, 14:16
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.