APO manual (incompetency) Nedbank

Disappointment is an understatement because where I'm beyond angry.

Money was taken on the 30th of November through APO manual with no arrangements nor any form communication I still understood taken my time to call and make all the necessary arrangements so I can get my money back. it's now 20 days in December I've been the one calling and doing all that's needed from my side and being patient with Nedbank is either the some level of incompetency or they just straight up lying to me cause when I called again over a week ago I was told am to get my money today but still nothing no form of communication after I've expressed what an inconvenience this has been to me and every plan I had for me and my family. Nedbank must say if they don't need me as a client no more cause this is not even a test of patience