Anton Lembede Nedbank branch atrocious service from the branch manager

I have been a nedbank business customer for many years now and today I walked in to the Anton Lembede Nedbank branch to complete a what I thought was a simple task of increasing my payment/transfer limit only to be met by the branch manager Nonhlanhla who walked in to her office saying she is sending my business banking manager an email to verify funds that are already in my account only to have her make me sit for an hour without so much as bothering to leave her office to update me on what her communication with my business banking,absolutely terrible that a branch manager would make a customer sit without so much of an update for that long.I have never experienced such heinous service.