Another round of poor service from Nedbank Amex SAA card division

On 18 March 2019 I queried a strange "Maintenance " charge on my account for R678. The monthly repayment is R530 and I have not made any withdrawals or had transactions on the account this year.

Thobelani Zuma rep**** that this is a monthly fee for maintaining the account.

I rep[**** that there must be something wrong and that this was not acceptable and to forward my query to a senior person or supervisor. If this was an annual card fee, it should have read like that.

I then received a replay from Sithuthukile Chonco who emailed that they were incapable of calling me on the phone. The information is confidential and reference number is ********** 6. And I must indicate when I can receive their telephone call.

I send an email informing him that I am - as previously stated - a person with DISABILITIES and I prefer to have contact via email to read the texts on my big screen PC. The cellphone is for SMSs. (Fun fact: I photograph and enlarge all SMSs, OTP are a nightmare as they time out before I get to fill them in when shopping online).

No reply to date. This is not the first time. I need Nedbank Amex SAA card to sort out this charge - what is it for? After which I will pay off the card and close the account. And the other one I hold with them.

I have received nothing but poor service from this institution. Very few businesses in SA accept Amex cards, even online. Another fact is that they do not allow for people with disabilities to use channels of communication that suits the client.