Another nonsense Service

i have experieced a problem last month with a miscommunication from Nedbank month it was sorted everything explained to me. This month i am experiencing another problem where by i have been sent the wrong sms balance when using my card and because of that i have over spend because of this error. i have spoken to Pamela Pillay which confirmed that there is problem with the system where its send the wrong balance to the clients and the IT guys are apparently busy with that. when all this is happening one bothers to notify us as client so that we can be aware of this, but this is communicated to us when you start to complain. example is that i got sms after using my card that i still have available R10000 on my account to spend only to find that it was R3000. The sms notification do not correspond with whats on the statement. Your system issues has cost me R2500 that was not supposed to be spend but it was spend because wrong available balance communicated to me. Honestly i do not trust you guys with money anymore because there seems to be an issue almost every month you have messed up my budget, i'm asking myself whats next? i changed banks thinking you are the best but you the worse