Another horrible service from Nedbank

<p>On the 13th of May, I complete a claim form (Dream Maker Policy )I was assisted by the bank consultant Romeo Van Biljoen. Upon not received feedback from the Nedgroup Life I decided followed up them.On 20th I was informed by Nomfundo from the Nedgroup life that they have not receive any claim form from my side. I asked to speak to the Team leader at Spring Mall. I expressed my concerns and the seriousness of this matter to the Valencia Mokena(Team leader), however she interrogate me and asked to whom did I speak to, because according her knowledge Nedgroup life do not operate on Saturday she blatantly accused me and **** to my husband &I . When we pleaded with her to assist us she then laughed and she said we must come back on Monday, we told her we cannot come back on Monday as we both are working and expressed the seriousness of these unds .We also told her we are not living this premises until the matter is resolve, she told us that we could sleep at the bank they will lock us in, until they resume work on Monday. We left the bank with no resolution to this matter. It is absolutely disappointing to have people who treat customers & matters of urgency in such manner.</p> <p> </p>