Annoyed and frustrated with the pathetic service from nedbank

On the 16th September 2019 when i checked my account via the money app, i noticed R175 was deducted from my account as maintenance fee.i couldnt understand this as my account was a PAY AS YOU USE account. I approached the kent avenue branch the very next day, i was informed that it was a system error and it will be reversed. I continued returning to the branch as i have encountered other issues from the 17 September everytime i went i still queried and was told on my last visit that by the 8 October 2019 it will be reversed. I pitched in the strijdom park branch on the 08 October to collect a card and yet again i enquired, i was referred to the branch manager. When i got to seeing him he couldn't access his system, took down my details and said as soon as he manages to log in he will call me. Im thinking he is still trying to login as its been 2 days later and i never received a call from him. This is pathetic service from nedbank i have had endless issues and i will be using a different bank as nedbank proves that they can take a customers money any time they feel like with no answers and no corrections. In 8 days time it will be a month and my account has still not be rectified. I dont know whether my money is safe or not in this bank.