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Anina L

1 reviews | Active since Dec 2017

19 Oct 2020, 18:08

Annoyed and disappointed...

I app**** for a Nedbank Personal Loan and it's been delayed because of a landline number! I've called the Customer care centre numerous times daily, emailed and went into a branch, only to be told again and again the loan is pending - they need a LANDLINE number for my employer. I've told them via email, over the phone and in the branch, I don't have a landline number to provide, as we don't have one and we don't have an office as we are working remotely. I feel so helpless and I really don't know how many more times I'm going to need to call, email or go into branches. I've given my Director's number to you, but it seems to go missing between calls, emails and visits to Nedbank branches. PLEASE HELP, not fun anymore!

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Anina L's update20 Oct 2020, 15:36
Reviewer Update
WOW. I'm really disappointed. Declined loan because my 'employment details cannot be verified'. I've given my Operations Director's number, and explained that we DON'T have a landline, as we are all working remotely. No-one (after numerous calls, emails and visit to branch) mentioned that the number MUST be a landline. a debicheck has been approved at the bank, papers signed stating that I approve all, and now this... In light of our current circumstances, very few companies have landlines and how difficult is it to call the number provided to check my employment details? This is really disappointing to me.