Annoyed!!!!!

I recently changed my current account from Absa to Nedbank and it’s just been a struggle since day. Has anyone tried getting a statement when you don’t have a laptop or pc at hand well good luck. Firstly you cannot send a estatement from the money app I have tried and failed resorted to calling the branch in baywest as I thought maybe I’m not doing it right but no you can’t get it from the money app. Try getting it from internet banking they say yes well if it allowed you access to the full site and not a mobile site then maybe it would work from your phone. Do you really think I want to call the call Centre for a statement so stop wasting my airtime with this useless instruction like I’m being dumb. First call to call Centre because of long wait my airtime dies although she has all my details and sent me a approve it message she still won’t email the statement because the call wasn’t completed but will they call you back no! Call back a second time another long wait get through to internet banking cos my call was incorrectly directed airtime dies again! Third time lucky you say nope! Get through to call Centre ask someone to call me back it’s been a hour already. Thanx Nedbank no. 1 and in case your wondering why I don’t get estatements I won’t know cos when I opened the account I was asked how I would like to receive statements and guess what I rep**** definitely not mail!