Angry Nedbank Mobi Money Client

Im waiting for 2 Managers (Itebeng + Another) and 5 staff members to return my Mobi Money query since Tuesday 11th February. I received a Mobi Money on Tuesday and unable to witdraw the funds, on my side it shows zero balnce and on Nedbank side it shows R1000. Every day since Wednesday 5 agents and 2 managers promised to sort out my query. Its Friday today 11:38am and no one made contact thus far.

I have spend in total 3 hours of my airtime to call them and everyone says theyll try their best and so sorry for the inconvienance, but my R1000 is still with Nedbank. Clearly Nedbank