Angry Nedbank Customer

In July my husband and I took over a business and opened a Nedbank business account. Their service is horrific. 2 weeks ago we suddenly could not get into our account to pay salaries etc. On a call to the call centre, we were told they were currently down and to try again 3 days and multiple calls went nowhere. My husband went into the branch and was told he needs to re fika the account as it has expired. He told them it was a new account and impossible. They spun a story about President Trump changing a policy in the US and because he has 3 relatives in the US, he was flagged. It was reactivated. Fast forward to this week and bills needing to be paid. Our credit card takings that should have been released last week we're held back. Call centre not helpful. Don't call back when they say they will. Again my husband was late for work as he had to go into the branch for clarity and was told the funds were held back due to being larger than before!! It's start of season in the Western Cape!!! Funds have now been released but will take a while to reflect.