Angry

This morning I called In spoke to 1 lady saying her name is Nomandla if I didn't get it right. I requested that she assist me reverse a debit note order which went off twice in my account. She said I should do it on the app I told her I tried was unable to and said only those with mandates she can reverse. Ahe asked me to log in I told her when I'm on the call won't be able to provide log in. She then placed me on mute for l like 5 minutes,then after it was music next there was no call. I worked with Nedbank before this is not what they teach in training. I need this debit reversed asap