Angry customer

Good day Yesterday I visited Nedbank dopsonville branch to understand what was happening with my account. I was assisted by this tall guy, I didn't get his name, however his tall skinny and has this hairstyle where the top of his head is plaited and the sides and back the hair is cut off. So he tells me my account has been closed because it hasn't been active for months, fine he then advises me to reopen a new account and to bring my ID and a sum of R50. I wake up today and I go to the branch to reopen an account with Nedbank at the dopsonville branch. To my surprise his now asking me if I brought the cash ID and my cellphone. Hau cellphone, I don't remember him saying anything about a cellphone. Fine what annoyed me is the fact that he didn't try to calm me down and make me understand but with an attitude he kept insisting that he mentioned the cell too. I then asked him, if he did mention it why didn't I bring it with me? I mean for the main reason I came early in the branch goes to show that for me it was a sense of emergency and if he did mention the cell I would have brought it with me In my opinion his very rude and he was all about saving his butt instead of apologising and making me at ease. I have been a Nedbank customer for 8 years now and if this is how the service has become please be reassured that I have made the decision to take my business elsewhere and as much as I was encouraging people to join the company I will tell them otherwise. Im so disappointed