Angry customer

My mother waited in a queue for more than an hour in the Nedbank in the Goldfields Mall when it was her turn to be helped a consultant b the name of Lovedia was the one helping her, while she was still busy looking for my mothers documents on the system my mother received a call and asked to be excused the call did not even take two minutes when she turned around to talk to the consultant she was told that she was wasting her time and that she was already helping another customer and that my mother should go back to the queue and start the queue again, my mother left the bank in tears because of the treatment she got in there. If this is the treatment that customers get in the Nedbank branches then its not a bank that I suggest people use.