Angry client

To say that I'm disappointed by Nedbank is an understatement. I'm ****ed with Nedbank. Firstly I withdraw money at their ATMs, it did not dispense. While still panicking I got an sms to say it corrected back. Few days later my balance was not adding up so when I check my bank statement I'm missing the same amount that did not dispense and according to my smses it was corrected bank. Logged the query at branch and I was told within 2 days I will get feedback. Just after I have left the branch I got an sms that my claim was declined. When was this query invistigated? Was the Atm even check? Do they care whether or not I get my money? I talked to the back and fort and ended up giving up. I switch my salary to different bank, afraid that I might loose more money. I have been with Nedbank for many years but the trust was broken, worse part they did not even bother to look it my problem. I'm sure they did not even send a technician to open the atm because that would not take few minutes to get that done. Sad part is I'm a member of a burial society who uses the same bank. Just today I did a cash deposit to them and unfortunately for me the atm went blank with my R400 inside. The atm is next to a branch, I went inside and was told they will log it for me. Just as I got into a taxi I got an sms that the claim was declined. Hell no! I will not let this one go! It's been a difficult year for all of us! Why are you trying to make money by robbing people Nedbank? The security guide seen what happen! I want my money and I will make sure that I take this further. I would never, ever recommend Nedbank to any one. They are ******* who still people money.! Better get this sorted or else!