angry client

I am writing to express my deep dissatisfaction with the service I received from your Credit Department today.

On 13 August 2025 at approximately 10:10 AM, I contacted Nedbank to inquire about overdraft facilities. Over the course of an hour, I was transferred between several consultants, none of whom provided any meaningful assistance. Instead, I was passed from one person to another, and eventually, one consultant hung up on me without warning.

In addition to this frustrating experience, I was given multiple phone numbers to call — including ***and ***— yet none of these led to any resolution or proper support. I was simply trying to get information, but I was met with rudeness, confusion, and a complete lack of accountability.

This level of service is unacceptable. As a result, I have decided to close my Nedbank account. I no longer feel confident banking with an institution that treats its customers in this manner.

I request that this matter be investigated and that I receive confirmation once my complaint has been reviewed. I would also appreciate clear instructions on how to proceed with closing my account.

Thank you for your attention to this matter.